Arrival form


Please fill in with details of the lead guest only (name on the reservation).

Lucky you! Young and free! We are sad to see you cannot stay in our apartments 🙁 . We are counting the days to welcome you when you are 25!
We are sorry, due to our policies we cannot accept any reservation with Glasgow Address.

Contact details

Please make sure that the name is the same as on the ID you are going to attach in the end of the form.
Please include the international code. For example, +44 xxxx xxx xxx.
The ID is required for...

Billing Address

If not listed above, please select "Other" in the end of the list and specify the country.

Arrival Information

If you arrive earlier than 4pm and your apartment isn't ready at time of arrival, we can still check you in, take your luggage and give your keys for you to go out and enjoy your day. We will call you as soon as your apartment is ready.
Don’t worry if you are arriving later. But make sure you send us your valid photographic ID (passport or driving license) over to us prior to by 17:00, ideally the day before your arrival.

Please make sure the email and the phone number you have provided earlier are real and valid.

Additional Information

This information would help us to make your stay perfect. For example, if you depart early, we'll be happy to help you with booking a taxi.
Late check out is available until 1pm. Check out is 10am and then we charge £15 for every extra hour until 1pm.
Please note reception opens at 09:00 am, therefore if you are planning to leave earlier, please drop your apartment keys inside of the Red Box next to the reception's door.

Terms and Conditions

Please accept Terms & Conditions.


It is understood upon issuing confirmation that the guest agrees we will be entitled to make a pre-arrival pre-authorisation*

Booking confirmation e-mail will be sent only after the establishment receiving complete and valid details. If you wish to change your details please let us know 7 days before your arrival. You can contact us via phone 0131 554 2094 or via email We will endeavour to do everything we can to help guest with special requirements. Please ensure we are made aware in writing of any special and specific requirements prior, or at time of booking so we can help you select and allocate the most suitable apartment for your needs. Although we will do every effort to meet any reasonable request, there is no guarantee of this being met. Grand Harbour Apartments accepts no liability for people who arrive before receipt of this Confirmation Email.

* A pre-authorisation is not a charge. It is a temporary hold of a specific amount of the available balance on a credit/debit card. Typically, when pre-authorisation is released, the amount should reach your bank account within 7 to 14 working days, depending on your credit card company and/or bank.


In order to ensure our guests enjoy a stay free from disturbance, please note we do not accept social gatherings. Social gatherings, meaning any type of parties or such events as hen or stag parties.

We operate a No Smoking policy.

Security Deposit

We hold restrictions for reservations whose main guest are under 25 years old and/or reside in Edinburgh. This is to avoid parties taking place in any of our apartments and to stop anti-social behaviour as it directly affects one of our main stakeholders, the residents. We reserve the right to evaluate the case and make a decision. If your case is accepted you will be required to pay a deposit for an amount up to £500. The deposit can be paid in cash or credit/debit card. For card transactions, the refund might take up to 14 days depending on your bank.

Changes, Extensions and Cancellations

All requests for changes, extensions and cancellations prior the guest’s arrival must be made in writing, or you will be liable to pay us the full amount of the booking and will be subject to an administration fee of £50 plus the full price of your booking. All changes of date are subject to availability. Free cancellations will only be accepted 7 days prior to your check-in date.


Check- in starts at 4pm until 5pm.

Photographic ID of main guest is essential for check in (Passport, Driving License or EU Citizen Cards). Keys to access the apartment will only be provided after check-in and full payment for the booking. You may request a late check-in. This request will only be processed if Reception is properly informed within opening hours (9am – 5pm). You are able to contact reception at 0131 554 2094, or via email


All our apartments offer on street free parking.
We accept any Visa card, any Master card, and International Maestro only.
We do not accept American Express cards and cheque payments. Please note that we do not store credit card details.

All information provided by us is given in good faith and is based on information you can find available at the time of your booking and duration of your stay. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but we are not liable for any variation however cause. Please take in consideration that the images displayed online might not identically correspond to the apartment you will be allocated in, they are examples for publicity purposes and are a limited selection of our product.
We take your security and privacy very seriously! Your electronic signature is required and essential in order for us to ensure your protection against false claims (i.e. tampering) and security of all your private details.



Desktop: Please use your mouse to write your signature as it is presented in the ID document you have provided above.

Mobile Devices: It is super easy and fun! Use your finger to draw your signature as it is presented in the ID document you have provided above.